Dragon Kombi Yedek Parça took an important step in the digital transformation process and signed a collaboration with Trizbi .
Dragon Combi Spare Parts, a pioneer in the combi spare parts sector since 2009, has been serving its customers with its wide product range, high quality standards and experienced staff. Dragon Combi Spare Parts offers a wide range of options to its customers by developing and producing both original products of existing companies and high quality alternative spare parts offered at competitive prices. Dragon Combi Spare Parts operates as a company that closely follows the developing needs of the sector, constantly renews itself and prioritizes customer satisfaction.
Need for Change, Expectations and Goals
Dragon Combi , one of the strong players in the Turkish combi spare parts market, felt the need for change with its recent rapid growth and expanding dealer network. The increasing business volume led the company to reconsider its operational processes and accelerate its digitalization goals. In particular, the intensive management of dealer orders via WhatsApp was both increasing the operational load and causing disruptions in terms of dealer satisfaction. This situation revealed the company's need for a transparent and effective dealer communication and order management system that could provide uninterrupted service 24/7.
Dragon Kombi Yedek Parça took an important step in the digital transformation process and signed a collaboration with Trizbi .
Evaluation and Solutions Used
Dragon Kombi has joined forces with Trizbi , which specializes in technology and business intelligence solutions, on its digital transformation journey. The aim was to develop a comprehensive B2B Online Dealer Portal specific to Dragon Kombi’s dealer network. The solutions to be used include dealers being able to easily access combi spare parts whenever and wherever they want, instantly view current stock status and warehouse information, transparently follow their own price lists and commission rates, and make online payments via a secure Virtual POS infrastructure. In addition, it was aimed to instantly follow all processes from the product stage of the order to delivery and to provide dealers with a transparent experience through automatic SMS notifications.
Implementation and Distribution Process
Dragon Kombi will switch to an integrated dealer management system that will effectively manage all B2B processes from a single center. Dragon Kombi will not only facilitate ordering processes, but will also contribute to the strengthening of long-term business relationships by increasing dealer satisfaction. This portal, which allows dealers to manage their own business processes more efficiently, will also bring significant improvements to Dragon Kombi's logistics and supply chain management.
Project Results and Benefits
The newly established B2B Online Dealer Portal will offer Dragon Combi dealers a number of important advantages:
- Dealers will be able to easily access combi boiler spare parts whenever and wherever they want and place their orders quickly.
- Current stock status and warehouse information of products can be viewed instantly, which will provide great convenience in ordering processes.
- Price lists and commission rates specific to each dealer can be managed transparently.
- Online payments can be made easily and quickly with the secure Virtual POS infrastructure.
- Dealers will be able to instantly track all processes of their orders, from the product stage to cargo and delivery.
- They will be notified via automatic SMS for order status, shipping updates and special announcements.
- A comprehensive dealer management system will also be offered, where all B2B processes can be effectively managed from a single panel.
Experience and Advice
The biggest difference of Trizbi is that they go beyond software development and provide consultancy by understanding your business. Thanks to the care they show to the project and their support at every stage, we continue our digital transformation process without any problems. We are happy to experience Trizbi solutions and we recommend them to all companies that want to digitalize their dealership management.
