Shipping in B2B is different from other types of e-commerce. The reason for this is that customers are also companies and both their sales and production run parallel to the timely delivery of the products they ordered. For example, in the event that an intermediate product ordered from the b2b e-commerce platform cannot be delivered on time, it is inevitable that there will be disruptions in production and that the next orders will be supplied from different companies. In this context, cargo solutions in b2b and well-designed b2b cargo integration gain importance as well as having sufficient stocks of the product offered for sale.
We have explained the importance of cargo operation in B2b in a single sentence above. Cargo operation is a logistic service that has problems from time to time as it is a complex process on its own. When the campaigns of large e-commerce companies, public and religious holidays and other special days are involved, a great burden is placed on this confusion and the size of the operation grows. For this reason, b2b companies that expect timely and complete delivery want to shop from companies that also have definite solutions for cargo in b2b. An action plan covering special days should be made in the management of the B2B platform, agreements should be made with the cargo companies in accordance with this action plan and additional measures should be taken.
At the point of supplying the product, which is the first step of the cargo process in B2B, the biggest responsibility of the b2b companies is undoubtedly to keep the product in stock in sufficient numbers. When a product is ordered that is not currently available in your warehouse, you must also manage the procurement process of the product within the process you promised to the customer. When you consider both the production or purchasing process and the time required for the product to reach you, the cargo process in b2b will be interrupted and disrupted. You can experience great comfort by constantly checking your stocks or by transferring this work to a software such as Trizbi through automation software.
In B2B, a regular warehouse, like cargo, is one of the requirements for the logistics process to run smoothly. B2B companies keep products ready for sale in their own stocks. In addition to the problems that may arise in product supply or production, it is essential to keep the warehouse areas in a certain order so that the densities that may occur due to the reasons we have mentioned before do not adversely affect the process. A regular warehouse layout ensures:
- The products are easily found and made ready for the shipping process,
- To prevent densities to be experienced during the cargo process.
In B2B, fast shipping agreements can be made with cargo companies to prevent cargo density and disruptions. With this agreement, an agreement is made upon the delivery of the products ready for cargo to the destination address within 1-3 working days. Considering the importance of speed for B2B companies, companies that offer this type of additional services are preferred in product or company selection.
Each cargo company provides services by separating the logistics facilities it has according to the regions. For example, while cargo logistics opportunities are higher in an area where production is intense, you will see poorer service in areas where settlement is abundant. You should take care to manage the b2b cargo process with an alternative cargo preference in order to prevent any disruptions that may occur in proportion to the period and the strength of the company.
Other companies that shop from B2B companies are scrupulous about getting their products on time. For this reason, it is an important mechanism to strengthen the communication channels between companies and to establish communication both to gather feedback and to inform the customer about the problems by establishing a dialogue with them. This both takes the customer experience to the next level for the purchasing company and increases the trust in your company.
B2b companies should ensure that their customers can also monitor the cargo process they carry out in a transparent manner. To set up this mechanism, b2b cargo integration is a solution that should not be neglected. With B2B cargo integration, many steps such as cargo delivery, transportation process and delivery can be followed by both the b2b company and the company purchasing the product, regardless of time and place. Trizbi software is also a very comprehensive solution that offers cargo integration service to its customers.